IBM's Web analyser gives image boost
Published: 10 Nov 2005 10:10 GMT
IBM said it is developing an application to analyse how discussions on blogs and other Web sites are affecting a given corporation's image.
The computing giant on Monday described a service, called the Public Image Monitoring Solution, that searches through reams of blogs, news stories and other material to distil useful information for companies.
IBM is testing the application with its partners and the Morgan Stanley financial services firm. The new service would draw on IBM's text analytics and search software, WebSphere Information Integration OmniFind Edition.
IBM originally developed OmniFind to index and search information that resides within corporate networks. But it found that some customers were keen on learning what outsiders were saying on the Web about a given corporation, said Marc Andrews, IBM's director of strategy and business development for unstructured information.
"Organisations are struggling to understand what people are saying about them in public," said Andrews. "That ends up having an impact on opinion and buying decisions."
Andrews, on Monday, demonstrated a prototype where a marketing department of an automotive firm could search through blogs, news stories and newsgroups to gauge consumer feelings.
The Web-based program could cull results on the topic of fuel efficiency from various sources and generate reports by categorising the information. If many consumers or news stories are making negative comments about a product, for example, a marketing person would know and could react, Andrews explained.
A typical Web search engine returns instances of a word within a page. But the OmniFind software analyses text to improve search results and automatically categorise them, Andrews said. For example, a search for a person's name and "phone" would return phone numbers, not just instances including the word phone.
The product could also be customised to search through a specific type of information source, such as news articles, or to categorise data in a predefined way.
IBM is working on the application with text analytics firms Factiva and NStein and has created a prototype with Morgan Stanley. The financial services firm intends to use the software to track the public image of some companies tracked by Morgan Stanley analysts, Andrews said.
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