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Novell adds Linux support for enterprises

Dinesh C Sharma CNET News

Published: 13 May 2004 08:35 BST

Novell is adding enterprise-level help for its Linux products to its Premium Service technical support programme.

The service programme, which offers different levels of remote and managed support for large businesses running Novell software, will be expanded to its SuSE Linux operating system and other Novell Linux products, the software maker said on Wednesday.

As the programme supports a customer's entire installation rather than being linked to specific products, enterprises would be able to install additional Linux desktops or servers without signing new support contracts, according to Novell.

The software maker also introduced Linux technical support options for smaller companies. Those customers can now buy support for a single system running SuSE Linux Enterprise Server. In addition, the new Small Business Linux Support service will provide technical help for Novell SuSE Linux and Ximian server and desktop products to businesses with small Linux usage.

Novell has recently become a bigger player in the Linux landscape, particularly after its acquisition of SuSE Linux. It continues to push open-source development by releasing source code of critical software that could make it much easier for corporate users to make the shift from Microsoft's Windows to Linux.

Novell's Premium Service offers multiple service-level options, ranging from basic phone support to dedicated, on-site support engineers. The company has 10 customer support centres worldwide, including centres in Europe, North America, Latin America and Asia.