Google admits to Postini email blockage
Published: 14 Oct 2009 12:37 BST
Google's Postini e-mail security product experienced significant problems on Tuesday, with reports of hours-long delays in e-mail delivery that are still affecting some customers.
On threads throughout Google's Postini forums, users talked about the issue, which seemed to begin overnight on System 7 — one of several systems used by the service — and was still affecting some customers as of Tuesday afternoon, although e-mail delivery had resumed for others. Users also reported problems accessing the management consoles used to log into the Postini service, preventing them from understanding exactly what was happening.
A Google representative acknowledged the e-mail delivery delays in a statement. "We're aware of an issue that's causing a delay in mail delivery for some Postini customers in the US, and are working to fix it as quickly as possible. We know how important mail is to our users, so we take issues like this very seriously, and apologize for the inconvenience. We encourage anyone having technical difficulty to visit the Postini support portal at https://www.postini.com/support/support_login.php."
For more on this story, see Google's Postini suffers prolonged e-mail delays on CNET News.
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