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Outsourcing Toolkit

BT to supply Unisys clients

David Meyer ZDNet.co.uk

Published: 03 Jul 2007 15:22 BST

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BT will soon supply network monitoring and management services for Unisys clients, after a six-year deal between the two companies was announced on Monday.

According to BT, the deal involves the implementation of network monitoring and management processes across Unisys's outsourcing operations. BT will also take over the remote management of most of Unisys's clients' LAN and WAN devices.

"We're extremely pleased Unisys has entrusted us with the transformation of their network management operations," said Michael Boustridge, president of BT USA and Canada, on Monday.

"Network-centric outsourcing is core to BT's business, and we look forward to delivering to Unisys improved operational effectiveness at a reduced cost," Boustridge added.

BT Global Services and Unisys already have a long history of collaboration. Unisys installs and maintains servers and routers on behalf of BT in more than 100 countries, as well as providing managed application services and data-centre and consulting services for BT's messaging portfolio in the UK.

Randy Hendricks, president of global outsourcing and infrastructure services for Unisys, pointed to this long-term relationship on Monday, adding that "combining BT's worldwide scale and networking expertise with Unisys's comprehensive IT services management experience extends our ability to provide next-generation network support today".

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Software development for instance can be off shored with a perceived reduction in development costs but the resulting code is rarely of good quality and there is much greater expense in reworking and support over the life of software developed in this way. As a consultant who has to deal with off shoring on daily basis I very often see no savings at all over the lifetime of a software product, and in some cases actually see projects costing a fortune to rework.

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Offshoring behind UK tech-labour divide