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Time crisis: Ex-employee sets up support site

Tags:
Time,
Www.tinycon.com,
Matt Ashworth

Colin Barker ZDNet.co.uk

Published: 29 Jul 2005 15:10 BST

An ex-employee of Granville Technology, parent company of the Time and Tiny computer brands, has set up a free Web site to offer help and support to staff and customers alike.

The move comes just days after the company collapsed after defaulting on loans from HSBC.

Customers can use tinycon.com to try and find support for products bought from Time, Tiny or The Computer Shop. The site was set up by Matt Ashworth, who previously worked in sales support expediting customer orders at Granville. He was laid off with the other employees and is now organising other ex-employees to staff the site.

"Basically there are a lot of people out there with time on their hands," Ashworth told ZDNet UK. "This will give them something to do and it helps us to keep in touch with each other."

Although the site will act as a forum for ex-employees it will be primarily aimed at customers, said Ashworth. "There are a lot of people out there who are going to have problems, particularly those who are with the [Granville] ISP. If we can help them, we will."

Ashworth said he did at first think that he was going to keep his job at Granville. On Wednesday he was one of 14 sales staff told to report for work the following day. At that point the company was still taking orders for systems from its Web site. When he turned up the Thursday, Ashworth says, he and the others waited in work until around 2pm when they were also made redundant.

Shortly afterwards the Time and Tiny Web sites closed down. Customers of Granville can still get support from the Granville technical support group, which is based in India, but calls cost £1 a minute. There is also a free enquiries line organised by the administrators, but callers have reported that this is usually busy.