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Indiana cancels India outsourcing deal

Dinesh C Sharma CNET News

Published: 27 Nov 2003 10:00 GMT

Citing the need to protect local businesses, the US state of Indiana terminated a software contract it had awarded to an Indian company -- a move indicative of growing opposition to offshore outsourcing.

The cancellation is part of a new initiative, dubbed "Opportunity Indiana", to review the state's procurement process. Governor Joseph Kernan announced the programme last week. The programme's objective is to offer greater opportunities to local companies.

TCS America, a subsidiary of India's top-ranking software and services company, Tata Consultancy Services, was selected to upgrade the unemployment insurance computer system of the Indiana Department of Workforce Development earlier this year. TCS has won several contracts in the United States, with most of its annual revenue of $1bn (£640m) coming from North America.

A TCS representative said calling off the deal "was a decision for the state of Indiana to make, and TCS plans to abide by it".

Outsourcing to offshore companies, particularly to Indian companies, has raised the hackles of local groups that fear domestic job cuts. A number of US corporations have stationed their technical support facilities in Indian cities. UK outsourcing to India is also increasingly common.

Earlier this week, Dell announced that it was diverting calls for tech support from its call centre in India to its centres in the United States, after customers complained.

"The difficulty we had with this contract was not with the company itself," Governor Kernan said in a statement. "After having a chance to discuss our vision of how the state should do business, and how we can provide better opportunities to Indiana companies and workers, we concluded that this contract did not fit in that framework. The procedures we had in place virtually knocked Indiana companies out of the running."