Palm to offer m130 refunds
Published: 05 Sep 2002 07:46 BST
Reversing course, handheld maker Palm said on Wednesday it will offer refunds to customers who bought its m130 device and are upset that it does not display as many colours as the company advertised.
Last month, Palm admitted that the unit was not capable of displaying the 65,000-plus colours that the company claimed in advertisements. Instead, each pixel is capable of displaying roughly 4,000 shades, although the company says that some 58,000 "colour combinations" are possible using a variety of techniques -- including turning pixels on and off and combining nearby pixels.
At the time of its admission, Palm apologised for the mistake but said it did not plan to offer any refunds. On Wednesday, the company posted a note on its Web site saying it will offer a full refund, or for owners who want to keep their device, a free download of the "SimCity" game.
"We want to do the right thing," the company said in the note. Palm already faces a class-action lawsuit over the matter.
The m130 initially sold for $279 (about £178), but a price cut in July reduced it to $249. Hewlett-Packard had a similar issue a few years back with one of its early Jornada handheld models. In this instance, HP offered refunds to customers.
A Palm representative said late Wednesday the company is emailing information about the refund option to all registered m130 owners.
Have your say instantly, and see what others have said. Go to the ZDNet news forum.
Let the editors know what you think in the Mailroom.
Did you find this article useful?
54 out of 100 people found this useful
Digg
Slashdot
Del.ici.ous
Stumble
Reddit
