FBI accidentally turns off Web sites
Published: 14 Aug 2002 06:27 BST
The FBI accidentally pulled the plug on its own Web sites on Tuesday morning.
A misconfiguration in the bureau's domain name setup meant that many visitors to FBI.gov could not get through. As of 8:30 a.m. PT, the FBI's configuration problem had not been fixed.
The apparent error also wiped out the online presence of the FBI's high-tech crime unit, the National Infrastructure Protection Center, at NIPC.gov.
An FBI spokesman said Tuesday that the glitch was accidental and was not the result of a malicious attack. "The server is down," spokesman Paul Moskal said. "It's an internal issue here. That's the good news as opposed to some attack or something."
Early Tuesday morning, the FBI's domain name servers started sending empty replies when visitors tried to reach the site. Some Internet service providers kept a temporary copy of the correct information, meaning that FBI.gov and NIPC.gov were occasionally reachable.
The FBI receives its Internet connectivity through Akamai, a Cambridge, Massachusetts-based company with about 13,000 servers that store data on behalf of clients.
"This has nothing to do with the services that Akamai provides FBI.gov," said Jeff Young, a spokesman for Akamai. "We obviously are continuing to support them however we can."
FBI.gov is an alias for FBI.edgesuite.net, which continued to operate normally. Edgesuite is an Akamai product marketed for e-government use.
Jon Lasser, a Baltimore-area system administrator and author of Think Unix, said the FBI's mistake was likely to be "some sort of server misconfiguration. Their host stopped returning the addresses of their Web servers. That's not good."
Easily recognisable names like FBI.gov are translated into numeric addresses through the Domain Name System (DNS).
Microsoft made a similar DNS blunder in January 2001 that knocked out its Web sites for a full day. An embarrassing series of problems centring on a collection of routers in Canyon Park, Washington, took out dozens of Microsoft properties including Hotmail.com, MSN.com, Microsoft.com, and MSNBC.com.
Moskal blamed the bureau's woes on "an internal crash that we all experience occasionally."
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