Gates: Microsoft to target e-commerce search
Published: 22 May 2008 08:16 BST
Microsoft still wants to be all things to more people in search, but, in the short term, the company would settle for just attracting people when they want to buy products.
The company has recently announced a programme to give customers cash back when they use Microsoft's Live Search as the starting point when making a purchase.
"The one you'll see us particularly invest in in a major way is a deep focus on commerce," chairman Bill Gates said on Wednesday at the company's advance08 advertising conference. "Commerce represents about a third of all searches, but a dominant share of the revenue."
Gates said that, although the programme is just beginning, the company has signed up more than 700 merchants, representing about 10 million products.
"The overwhelmingly positive feedback from all the partners confirms there is this opportunity for change," Gates said.
The cash back Live Search programme is based on last year's Jellyfish.com acquisition. Although other sites have offered cash back to shoppers, Microsoft is building it into the search process itself, a process it is counting on to boost the popularity of such efforts beyond hard-core bargain hunters.
In video messages, the chief executives of Zappos.com and Overstock.com praised the move.
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"It takes so much of the risk off the plate of the advertisers," Overstock chief executive Patrick Byrne said in a video message, before appearing onstage with Gates. Byrne and a handful of partners were trotted out briefly, but did not speak before walking off again. "I hope they got the picture. If not, we will stage it again later," Gates said.
The move comes as Microsoft continues to badly trail Google and Yahoo in overall search. The company has used financial rewards in the past to gain users, although such efforts have led to short-lived gains that largely disappeared once the incentives went away.
Gates reiterated that Microsoft is a long-term player in the search market and tried to put the best face he could on being a distant third in the business.
"It's kind of fun to be an underdog," he said. "It's neat."
Credit: Gates: Microsoft betting on e-commerce search from CNET News.com
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