Hotmail complaints keep flowing in
Published: 24 Nov 2005 13:45 GMT
Over 50 people have contacted ZDNet UK in the last two months to complain of problems accessing Microsoft's Hotmail service.
Some complainants say they have been unable to access the Hotmail log-in page, while others say they can't get as far as their own inbox.
Although these complaints represent only a fraction of the total Hotmail user base in the UK, they indicate that Microsoft's flagship Web email service may still be suffering from problems that first emerged earlier this year.
Back in February, Microsoft confirmed that server problems were preventing some Hotmail users from accessing the service. Since then, some 150 people have posted TalkBacks to ZDNet UK complaining about the service, despite Microsoft's claim that the problems have been fixed.
One reader said this week that he had only sporadic access to his account and could find no technical reason for this. "Over the last two months I've sometimes been getting a window showing that Hotmail is suffering technical problems when I try to log in. It's completely random as sometimes it will let you log in straight after and other times it won't for hours," he said.
Another reader reported that she had a similar experience, where she could not access her inbox.
"It wouldn't let me into anything on my account. The only thing I could use was my MSN Messenger. It lasted for about a month and definitely wasn't the computer as my housemates and friends could get into their accounts. Eventually, randomly, it just started letting me use it again, it wasn't that I had used too much memory — I'm using barely any, I have no idea what caused it," she said earlier this month.
Other users were able to access the Hotmail homepage but could then get no further — with pages timing out frustratingly.
"The main problem I had was the page timing out after entering my log-in details," said another Hotmail user. A further customer added "I have tried using both Firefox and Internet Explorer. When logging in using Firefox I get a time out error."
Some Hotmail users have also complained that they got limited support from Microsoft when a problem was reported. One told us...
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61 comments
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hotmail adverts imcured -
It's not just affecting hotmail, MSN Messenger wil... Anonymous
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may be you are right. sylvia
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tony blair will tell u more people r co... Anonymous -
YAHOO Mail too! Paulo Nery
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msn Daniel larking
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50 people?
Out of how many millions?
And this is... John
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To John,
That's 50 people who have bothered... Andy Hopkins
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To Andy,
If there was a problem with mil... Matt
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I have been paying for AOL service, unab... cyril I. Bloom
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I WANT TO CANCELL MY HOTMAIL ID MOHAMMED RAFEEQ -
i want to cancell my hotmail i... Anonymous
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John, not everybody reports Sachil
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I am seemingly constantly unable to access my hotm... Anonymous
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I cannot access my hotmail account. This has... James Kopchuk
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I too got fed up with the inability to log-in and... Oldator
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Hotmail has yet to upgrade my account beyond the o... Anonymous
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I guess this truely good news for Gmail. Then agai... Dylan
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I agree that MS is most likely ignoring these issu... dan
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That's right. I was also having a strange problem.... Sachil
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I only use HotMail for MS Passport sites now - use... Sean M McPoland
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Simple...
USE (Google's) GMAIL!
It's 1000 times be... SmartITGuy
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What's to complain about? Can't read messages or s... Anonymous
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I havent been able to log into hotmail all day. Th... George bush
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The problem appears to be centred on the Passport... Mark Grady
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Hi,
I have just read your piece on Hotmail access... Anonymous
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Hotmail -absolute CRAP!!!!! Anonymous
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i think its time for microsoft to scrap hotma... Anonymous
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I have been with Hotmail for three month... Hazel O'Neil
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i think its time for microsoft to scrap hotma... Anonymous
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im finding it reaaly annoying when i get... Curbo
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i cant freaking get on hotmail.com lawrence adams
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msn hotmail wont let me get on my hotmail it ask f... Anonymous
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Add me to the 50++++. Many mails which I send jus... Pete Lambie
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I have had one problem or another with hotmail eve... Joanne Stuart
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My Hotmail has gone haywire this last week
My mess... Anonymous
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It has taken me 9 hours to receive some emails, so... Anonymous
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I also have problems getting into my account with... Anonymous
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I can't access my hotmail. I can get to the login... Anonymous
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i can't read my hotmail and i don't know what to d... Anonymous
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just read your feed back on hotmail i have the sam... Barrie Hill
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Hi
Unable to access my hotmail messages when click... arie yaary
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Only way I can read E mail is through Outlook... Gary Whitehorn
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I too can't seem to read any of my hotmail me... Anonymous
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i am having problems with my hotmail, i cant read... irvin
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my friend is 1 of the hotmail staff but he keeps f... Anonymous
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the goverment are robbing the people by
taxing the... Barry Cotman
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i think that hotmail is a cheaskate, the fact that... Knobj Ocky
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to the one who was on about his email is wid outlo... Anonymous
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i can never see my message just after i have writt... sita martin
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I am tired of sending emails and then getting an a... Gill Beale
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I set up an additional email account with hotmail... Anonymous
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This new hotmail service is rubbish, I have not be... John Thompson
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hello i put a rich-text editor on my hotmail but n... Anonymous
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It is a shame that they have to use this sneaky wa... Leonardo
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M/S has sent me a new password, but I cannot acces... Philip Johnston
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My complaint is simply this - I have tried many ti... P.L.Johnston
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Trying to login on msn hotmail is impossible.... Anonymous
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Hotmail is just proving to be unuseable. It is no... Robert Waugh
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I am getting e-mails from Western Daily Press Bris... Anonymous
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