BlackBerry hit by outage
Published: 23 Jun 2005 09:50 BST
A number of BlackBerry handheld wireless devices experienced service problems in the US on Wednesday, marking the second time in less than a week that the popular devices lost their data connections.
A RIM representative said a hardware failure on Wednesday triggered a backup system that operated at a lower capacity "than expected". Service has been restored, she said.
BlackBerry customers, including a federal agency in Washington DC, were told by RIM on Wednesday of an outage affecting accounts nationwide and across all carriers, according to an email from RIM. Similar warnings were posted at Internet chat room PDA Street.
Complaints about the disrupted service also surfaced on Wednesday from BlackBerry customers served by operators Cingular Wireless, Verizon Wireless and Nextel Communications.
Mobile phone operator T-Mobile USA said an undisclosed number of its BlackBerry subscribers in Manhattan had only sporadic email and other kinds of data service between 7:45 a.m. and 9:15 a.m. on Wednesday. The problems were not related to what appears to be a nationwide Blackberry outage, according to a RIM representative.
On 17 June, Blackberry users from Philadelphia to Chicago to Atlanta reported service outages.
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