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Telewest users suffer network blues

Munir Kotadia and Graeme Wearden ZDNet.co.uk

Published: 25 Nov 2003 17:50 GMT

Telewest suffered a technical glitch on Tuesday that has left customers across Britain struggling to use several key applications.

The cause of the problem is currently unknown, but Telewest engineers are understood to be treating it as a top priority and are hoping to resolve the situation this evening.

The three services affected by the outage include Blueyonder's Personal Web Page (PWP) servers, which carry all its subscribers' Web sites; SelfCare, which allows users to manage their Web sites, add and remove MAC addresses and monitor traffic; and the email servers.

The cable firm's technical support team warned late on Tuesday afternoon that: "All blueyonder customers will currently be experiencing problems accessing their email, Webmail, the selfcare tools on the blueyonder Web site and their personal Web page."

"This issue is being investigated as a matter of the highest priority and we hope to resolve shortly," Telewest added.

According to its users, Telewest offers a relatively robust service. However, earlier this month the company did admit that this summer's virus attacks drove some broadband users away.

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12 comments

rather dismayed this morning to find the last upda... Anonymous
Although Telewest are stressing that this is affec... Andy Moore
I can assure that NTL was Definatly hit as well, I... James Goodman
Well I could get onto US web sites if I used an IP... Anonymous
Well my ISP (Bulldog) wasn't affected :-) But hey... Robert Walker
10 pm new years eve when customers with small chil... shaun rose
my digital boxes are constantly freezing. Trying t... javaid iqbal hussain
This is nothing compared to the outage they've had... Steve Guy
Is this report about Blueyonder happening today or... Anonymous
This story is from 2003, but please tell us m... Graeme Wearden
I don't know whats going on this morning... Andy Teal
Telewest slogan (cable if you can) i say cable don... Anonymous

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Featured Talkback

Could it be that ISP’s are making this out to be a bigger problem than it actually is? We’re a small country with an internet penetration of less than 60%, for every Youtuber there’s someone who only uses the internet to check their emails, more people surf on their mobile handsets than a few years ago. Surely things should even themselves up.