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Carphone Warehouse freebie broadband stumbles

David Meyer ZDNet.co.uk

Published: 05 Jun 2006 17:20 BST

Carphone Warehouse’s much-hyped offer of free broadband for its Talk Talk customers seems to be stumbling under the weight of its own success.

Amid reports on Monday that customers signing up for the service now would not be connected for up to three months, the company issued a statement on Monday to say that the problems had been anticipated.

"We always knew there was going to be lots of demand for TalkTalk's Free Broadband," the statement read, "and so we take great care to ensure that our customers are made fully aware up front of their delivery date and they are generally very happy with that.

"We then aim to deliver earlier than that date and in many cases this is being achieved".

A spokesperson for Carphone Warehouse confirmed to ZDNet UK that current sign-ups will have to wait at least two months to get connected, but rejected speculation that the delays would force connections back as far as September.

On his blog, Carphone Warehouse Charles Dunstone recently said such three-month delays were being prevented by "an increasing rate of daily activations".

Dunstone will have to face the City on Tuesday to give an update on the progress of service’s launch, which was announced in April.

The connection delays are thought to involve problems with local loop unbundling and IP-streaming, not to mention a rapid take-up rate of around 2,500 customers a day.

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10 comments

I signed up the first day "free" broadband was off... Anonymous
I was an existing talk talk customer with eve... Kate Seaney
It seems that they have made loads of money f... Anonymous
I signed-up at the start of June, anticipating a J... Ian Paul
This is the message that I sent to TalkTalk C... Anonymous
Ordered on 22 June, promised delivery end Aug... Anon
welll what can I say, I like many others have sign... David
I signed up to Talk3 International on 19th Ma... Mike Dewison
Agreed by phone to join the TT service on May 13th... Anonymous
Signed up with a very nice young lady and from the... Anonymous

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