Will VoIP really drive convergence?
Published: 27 Jan 2005 15:30 GMT
It's been the big trend in enterprise telecoms for the past five years - run your data and voice traffic on the same IP network. Yet many of the companies that have adopted voice-over-IP have decided to run separate networks for other data. Does this mean the business case for convergence doesn't stack up?
At its simplest, the convergence argument states that running one network is cheaper than running two. There's one set of routers, one set of cables and only one set of technologies and standards for your staff to understand. You only need to buy and manage one wide area network.
However, an IP phone network has other benefits. All your intra-company calls across it come at no extra cost. IP phones have all sorts of enhanced features, like follow-me roaming, presence applications and instant messenger compatibility.
Most interestingly for many businesses, though, is that IP phone systems make it easy to provision and move users. On a normal system, to move a number from one desk to another requires the services of an engineer, which can cost up to £100 a time.
With an IP phone, a user can just log in to a phone wherever in the office he or she feels like sitting down and the number will instantly be assigned to that desk.
For many companies, this portfolio of benefits is persuasive. But integrating the telephone and data networks is a step too far.
The argument simply boils down to cost. They will already have made a considerable investment into their existing phone and data networks and can't justify ripping one out to replace it all with something else.
Tim Bishop, director of marketing strategy at Siemens Communications, says: "The larger corporate organisations recognise that they have got quite a substantial infrastructure and to provide a reliable level of service they would have to spend a considerable amount of money. When they do the sums it is cheaper to do a low capacity high availability network for voice than to upgrade the whole thing at once."
Jason Angelus, product manager at Cisco, says: "Customers who want to go with a cost effective switching network, if they have already paid for all the cabling, sometimes it makes sense to do it that way."
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