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Five years ago: AOL calls flat-rate switch a success

Martin Veitch ZDNet.co.uk

Published: 01 Jul 2002 07:02 BST

First published 1 July, 1997.

"We had going on for 4,000 conversions by noon on the first day [of moving to a flat-rate plan] and we've had lots of excellent feedback in [UK managing director] Jonathan Bulkeley's mailbox; some people feel like they've died and gone to heaven," said a spokeswoman for the the UK online service, a subsidiary of America Online. "There's been the odd criticism but you can't please all the people all the time."

AOL isn't aware of any significant network access problems caused by the move to flat-rate, she added.

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Could it be that ISP’s are making this out to be a bigger problem than it actually is? We’re a small country with an internet penetration of less than 60%, for every Youtuber there’s someone who only uses the internet to check their emails, more people surf on their mobile handsets than a few years ago. Surely things should even themselves up.